Help Centre

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Frequently asked questions and support resources for CarbonCAM

Frequently Asked Questions

What is CarbonCAM?

CarbonCAM is a mobile app that estimates appliance energy use and CO₂e from wattage and daily usage time. The result is not a meter reading or independent certification.

How do I get started?

Continue as a guest or sign in with a supported method. In Calculate Device Impact, enter the device name, wattage, and daily usage time.

Is my photo analysed automatically?

No. A camera or gallery photo is shown only as a local reference during calculation. It is not uploaded to CarbonCAM, read, or added to the saved analysis.

How are verified savings calculated?

Enter two comparable meter readings covering the same scope and a similar duration. The app multiplies the reduction in kWh by the published electricity factor. This relies on user-entered data and is not an independent audit.

What data is stored on my device?

Analysis records, savings comparisons, task status, and profile preferences are stored on your device. Firebase Authentication manages the sign-in account.

How do I delete my account and local data?

Clear My Data in Profile deletes device records. Permanently Delete Account removes the sign-in account and local user data. You can also submit a deletion request on the website.

Which language are task notifications sent in?

Notifications are scheduled in English or Turkish according to the phone's system language. You can turn reminders on or off in Tasks.

How can I get support?

Email carboncamplus@gmail.com for support or account deletion. Never send your password or verification code.

Couldn’t find your answer?

Contact our team and we will review your request.

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